Summary

Are you a motivated and experienced Service Manager or Team Leader looking for your next step? Join Johnson Controls as a Services Team Manager in our Rockhampton Branch. With a permanent full-time opportunity, attractive base salary plus super and car allowance, and great career and training opportunities, this is a chance to be part of a global leader in building products and services.

Details

At Johnson Controls, we've been making buildings smarter and safer since 1885. As the world's largest portfolio of building products, digital technologies, software, and services provider, we transform the environments where people live, work, learn, and play.

As a Services Team Manager, you will take ownership of the HVAC Service delivery functions for the Service team. This includes managing the work-in-progress (WIP), labor and material pipeline, and labor resourcing and planning. You will lead the field team to achieve operational KPIs, drive operational excellence, and oversee contract renewals. Additionally, you will manage technician development through training, coaching, and performance management.

Responsibilities

• Hands-on leadership: Lead the field team to achieve operational KPIs and drive operational excellence.
• WIP management: Manage the work-in-progress (WIP) list to ensure efficient and timely service delivery.
• Schedule and report management: Review and manage schedules and reports to monitor performance and identify areas for improvement.
• Customer account reviews: Conduct customer account reviews to ensure satisfaction and identify opportunities for upselling.
• Contract renewal activities: Oversee contract renewal activities to maintain customer relationships and secure future business.
• L&M pipeline management: Drive labor and material (L&M) pipeline management activities to ensure smooth project execution.
• Labor resourcing and planning: Manage labor resources by forecasting and planning technician assignments.
• Technician development: Support technician development through on-the-job training, coaching, and performance management.
• Field ride-alongs: Undertake field ride-alongs with technicians to provide guidance and on-site support.

Requirements

• Experience with HVAC (Heating, Ventilation, and Air Conditioning) systems.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Leadership skills to motivate and manage a team.
• Strong organizational and administrative skills.
• Proficiency in MS Office software, including Outlook, Word, and Excel.

If you're ready to take the next step in your career with an industry leader in building technologies, click the apply button and submit your application. For a confidential discussion about the role, please contact Priscilla at [contact details].

At Johnson Controls, we value diversity and inclusion. We lead with integrity and purpose, fostering a high-performance culture where every employee's voice matters. Join us and contribute to our mission of powering our customers' success through innovation and collaboration.

Please note that only candidates referred by the Company will be considered for this position.