Randstad Canada 2
Posted 3 weeks ago • Customer Service
Bilingual Medical Reimbursement Specialist
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Location
Hybrid (Mississauga)
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Employment
Full-time
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Experience
Mid Level (2-5 years)
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Salary
CAD4583 - CAD5416
Full-time · per month
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About this role
Are you a French Bilingual customer service representative? Are you passionate about healthcare and patient care? Do you have a competitive nature and the drive to hit sales targets and enjoy working in a team? If you answered YES, then we have the opportunity for you! Randstad is looking for a French Bilingual Reimbursement Specialist to work with a well-known company in the Health Services Industry within the GTA.
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What you'll do
- Providing top-notch customer care to patients, including understanding their coverage, processing claims, helping to understand financing options, troubleshooting the product, and complaint resolution
- Providing support to the sales team
- Providing quick and efficient customer service via incoming phone calls and email inbox
- Liaison for insurance companies, preparing communications and scheduling follow-ups, updating files, and investigating denials
- Guiding customers through the reimbursement process and updating the sales team on reimbursement in their territories
- Updating patient files, billing, facilitating shipping or orders
- Maintaining open communication with the team on product issues and registering complaints
- Must be able to comply with company policies surrounding data privacy and document control
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Requirements
- Must be fluent in English and French, with the ability to communicate via phone and email
- Excellent written and verbal communication
- Preferred post-secondary education
- Minimum 2 years experience in the customer service field or reimbursement
- Strong negotiation skills are an asset
- Must be able to effectively manage time and projects
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What we offer
- Permanent Position
- Competitive salary of $55k-65k based on experience
- 3 Weeks Vacation
- RRSP matching
- SPP buy-in
- Benefits
- Hybrid work Schedule (3 days in office)
- Flexible Schedule possibilities for those who are interested (8:30-4:30, 9-5, 10:30-7)
Requirements
Skills
Bilingual (French/English)Customer ServiceCommunicationNegotiationTime Management
Languages
FRNative
ENNative
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