Posted 2 weeks ago • Customer Service
Customer Service and Complaints Associate
Location
Sofia, Bulgaria
Employment
Full-time
Experience
Entry Level (0-2 years)
Salary
$1000 - $1500
Full-time · per month
· estimateBased on industry data
About this role
At IKEA, you are welcome regardless of where you come from, what you believe in, and how you look. We care about you simply because you are you. Our diverse views, backgrounds, and characters help us understand our customers better, bring us more joy at work, and spark more and better ideas.
What you'll do
• Calmly and politely address customer complaints or comments, providing clear instructions and answers. • Enter accurate information related to customer complaints (customer data, complaint code, item price, etc.). • Accept and hand over the cash register at the beginning and end of the shift, in accordance with existing instructions. • Assist and support your colleagues in or out of the department when necessary, contributing to strengthening teamwork and collaboration. • Work on-site at the IKEA store.
Requirements
• Positive and dynamic • Team player • Responsible and motivated
What we offer
• Above-average sector salary • Meal vouchers - up to 200 BGN • Annual bonus linked to store performance • 1000 BGN bonus through the 'Refer a Friend' program • Discounted food and drinks at IKEA bistro and restaurant • Flexible shift working hours • Introductory and various other training • Additional health insurance • 20% discount when shopping at IKEA stores and Intersport • Vacation vouchers from internal initiatives • Voucher for the birth of a child - 100 BGN • Voucher for marriage - 240 BGN • Voucher for children of our employees who excel - 160 BGN • Voucher for newly admitted students - child of an employee - 320 BGN
Requirements
Languages
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