Responsibilities

• Perform customer sales and service transactions
• Manage high-value transactions accurately
• Conduct identity services transactions
• Promote products and services through up-selling
• Assist customers with mail lodgements
• Build relationships with customers
• Assist with administrative duties such as stocktaking

Requirements

• Experience in customer service and/or cash handling
• Ability to lift up to 16kgs of mail regularly
• Stand for your shift

About the opportunity

Australia Post is on a mission to deliver like never before, making a positive impact on the environment, communities, customers, and employees. Join as Retail Customer Service Officer to help Australians service their businesses, keep communities connected, and enhance community resilience. This fixed-term part-time role involves various shifts, offering adult pay rate with superannuation.

About You

If you are friendly, enthusiastic, reliable, and thrive in a team environment, this role is for you. Customer-centricity, teamwork, and a willingness to contribute positively to the community are essential. Join a welcoming team, receive training, and explore career development opportunities.

How We'll Deliver for You

Australia Post invests in long-term growth, fostering a culture of trust, inclusivity, empowerment, and safety. Enjoy a workplace where diversity is embraced, and individuals feel valued and respected. Personal well-being is a priority, with recognition and rewards for contributions to success.

Inclusivity at Australia Post

Australia Post values diversity and inclusivity, aiming to create an environment where everyone feels they belong and can be their authentic selves. The organization welcomes applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disabilities, LGBTQIA+ individuals, Refugees, and individuals of all ages and genders. Proud of achieving Disability Confident Recruiter status, Australia Post ensures an inclusive recruitment process and workplace for individuals with disabilities. For inquiries, contact the Diversity & Inclusion team at [email protected].